Frequently Asked Questions
Answers to the questions we hear most, from getting started to shed testing and how we protect your data.
Still have questions? Fill out the form below or email us at team@cltch.io.
Getting Started
Yes. The free plan lets you manage unlimited reptiles with basic fields, sync shed test results from RGI and Phenome, and like, save, and follow in the Cltch Community. Paid plans unlock more fields and tools, like husbandry tracking. See Pricing for details.
No. Cltch works just as well for a keeper with a dozen animals as for a breeder with hundreds. The breeding tools are there when you need them.
Ball Pythons and Green Tree Pythons today, with more on the way. Each gets its own workspace, with fields and tools matched to how they’re kept and bred. The Green Tree Python workspace includes all the different GTP species and subspecies.
Yes. Bulk upload lets you import many animals at once instead of entering them one by one.
Yes. Cltch is fully mobile optimized, and a dedicated app is in progress.
Shed Testing
You can order RGI tests right in Cltch, or link your RGI or Phenome account under Connections and order with them. Either way, results sync to the animal’s record automatically.
No. Syncing shed test results from RGI and Phenome is included on the free plan.
Contact RGI and Phenome directly to discuss options for backfilling historical tests.
Your Account
Yes. You can export your whole collection at any time. There’s also an export formatted for MorphMarket, so you can copy and paste it straight in.
Yes. You can delete your account and all of your data at any time through your Account Settings.
Privacy and Data
Your data is only accessible to senior developers at MethodData, the software company that built Cltch. These developers have undergone a strict certification process on privacy and data security and do not look at your data unless necessary to make a change requested by you.
Your data is stored on an encrypted Amazon Web Services (AWS) database managed by MethodData. Each client’s data is separated into a NoSQL database.
Your data is completely encrypted at rest. The services which access the data and present it to you via browser talk to the database using access keys and secret keys, as well as role-based access control. Our developers at MethodData underwent a strict testing and certification process to become official AWS Partners. They regularly communicate with AWS to review our security and architecture.
The website sees your data by generating a server side token based on cryptographic challenges initiated when you log in to your Cltch account. Your data is encrypted in the same manner as MethodData’s financial and healthcare clients.
No, we do not share your data with anyone outside the development team at MethodData. Our business model is based solely on subscription revenue from paid users. We don’t sell any user data.